FAQ
Welcome to best-sportsbras.com. We have gathered the most common questions our customers ask about our products, ordering process, shipping, returns, and more. Please read through this page carefully before reaching out – you will likely find the answer you need right here.
1. What types of sports bras do you offer?
We specialise in high-performance sports bras designed for a wide range of activities – from low-impact yoga and pilates to high-impact running, HIIT, and team sports. Our collection includes compression bras, encapsulation styles, seamless options, and adjustable designs with racerbacks or classic straps. Every piece is engineered to provide reliable support, breathability, and freedom of movement. We regularly refresh our colourways and patterns, so there is always something new to discover.
2. How do I choose the right size?
Finding your perfect fit is essential for both comfort and performance. On every product page, you will find a detailed size guide that includes band measurements, cup coverage, and underbust-to-bust ratios. We recommend taking your own measurements with a soft tape measure while wearing a non-padded bra. Compare your numbers against our chart – if you fall between two sizes, we generally suggest sizing up for high-impact activities and sizing down for low-impact or lounging styles. Keep in mind that different fabrics may have slightly different stretch characteristics, so always check the specific recommendations listed under each item.
3. What materials are used in your sports bras?
We use premium technical fabrics that blend moisture-wicking fibres, elastane, and durable nylon or polyester. Our materials are chosen for four‑way stretch, quick-dry properties, and anti-odour treatments. Many styles also feature mesh panels for extra ventilation, flatlock seams to reduce chafing, and soft, wide under-bands that stay in place without digging in. All our fabrics are certified to be free from harmful substances, and we prioritise recycled content wherever possible without compromising performance.
4. How should I wash and care for my sports bra?
To extend the life of your sports bra, we recommend machine washing in cold water with like colours, using a gentle cycle and a mild detergent. Avoid fabric softeners, bleach, and dryer sheets – these can break down the elastic fibres and reduce moisture-wicking ability. After washing, reshape the bra and lay it flat to air dry. Never wring or twist the garment, and never use a tumble dryer or iron, as high heat can permanently damage the stretch and support layers. With proper care, your sports bra will maintain its shape and performance for many workouts.
5. Do you offer international shipping?
Yes, we ship to many countries worldwide. During the checkout process, you can enter your delivery address to see if we serve your location. Shipping methods and delivery windows vary by destination, but we always work with reliable carriers to ensure your parcel arrives safely. You will receive a confirmation email with tracking details as soon as your order leaves our warehouse. Please note that customs duties or import taxes may apply depending on your country’s regulations – these are determined by local authorities and are not included in our checkout total.
6. How can I track my order?
Once your order is dispatched, we will send you a shipping confirmation that includes a unique tracking number and a direct link to the carrier’s tracking portal. You can use that link to monitor your parcel’s journey in real time. If you have created an account on best-sportsbras.com, you can also log in and view your order history and tracking status at any time. Should you experience any issues with tracking, please allow a short period for the carrier’s system to update before checking again.
7. What is your return and exchange policy?
We want you to love your purchase. If for any reason you are not completely satisfied, you may return unworn, unwashed items with all original tags attached within the return period specified on our Returns page. We accept exchanges for different sizes or colours, subject to stock availability. To initiate a return, simply visit our Returns Centre, fill out the short form, and print the prepaid return label (where applicable). Once we receive and inspect your returned item, we will process your exchange or store credit promptly. Please note that final-sale items and underwear (for hygiene reasons) are not eligible for return unless they arrive defective or damaged.
8. What if I receive a defective or wrong item?
We take quality control very seriously, but occasionally mistakes can happen. If you receive a product that is faulty, damaged, or different from what you ordered, please contact our customer support team through the contact form on our website within a reasonable timeframe after delivery. Include your order number, a clear description of the issue, and attach photos showing the defect or mismatch. We will review your case and arrange a replacement or a full refund at no extra cost to you. We truly appreciate your understanding and will do our best to resolve the matter as smoothly as possible.
9. Can I change or cancel my order after placing it?
Because we process orders quickly to get them to you as soon as possible, we cannot guarantee that changes or cancellations can be made once your order is confirmed. However, if you need to modify your shipping address, size, or colour, please reach out via our website’s support form immediately. Our team will try to accommodate your request if the order has not yet entered the packing stage. If the order has already been shipped, you will need to follow our standard return procedure after receiving the parcel.
10. Do you have a loyalty program or rewards for repeat customers?
Yes – we value our returning customers. When you create an account and shop with us, you automatically earn points on every purchase. These points can be redeemed for discounts on future orders. We also run occasional promotions, early-access sales, and exclusive member offers. To stay informed, make sure you are subscribed to our newsletter (you can opt in at checkout or in your account settings). We never share your data with third parties, and you can unsubscribe at any time.
11. How do I know if a style is suitable for my activity level?
Each product page clearly labels the recommended impact level – low, medium, or high. Low-impact bras are ideal for walking, stretching, or light yoga. Medium-impact styles suit cycling, dance, or gym machines. High-impact bras are built with extra encapsulation, wider straps, and firmer under-bands to minimise bounce during running, jumping, or competitive sports. We also include customer reviews and real-life fit notes that can help you decide based on your body type and typical workout intensity.
12. Are your products true to size?
Most customers find that our bras run true to the size chart measurements. However, fit can be subjective – some prefer a snugger feel for maximum support, while others favour a more relaxed fit for all-day wear. We encourage you to read the individual product descriptions, as we often note whether a particular style runs small, large, or has a compressive nature. When in doubt, order two sizes and take advantage of our hassle-free exchange policy to keep the one that feels best.
13. What payment methods do you accept?
We accept all major credit and debit cards, as well as digital wallet options that are commonly used in your region. All transactions on best-sportsbras.com are encrypted and secure – you will see the padlock icon in your browser address bar during checkout. We never store your full payment details on our servers. For your convenience, we also offer alternative payment methods that may be available depending on your location.
14. Is my personal information safe?
Absolutely. We take data privacy and security very seriously. Our website uses industry-standard SSL encryption, and we comply with applicable data protection regulations. We collect only the information necessary to process your orders, send updates, and improve your shopping experience. We do not sell, rent, or trade your personal data with unrelated parties. For full details, please refer to our Privacy Policy, which is always accessible in the footer of every page.
15. Do you offer gift wrapping or personalised notes?
At this time, we do not provide dedicated gift-wrapping services. However, all our items are packaged in clean, presentable mailers that are suitable for gifting. If you would like to include a short message, you can add it in the order notes during checkout – we will print it on a simple card and include it inside your parcel, free of charge.
16. What if I have a question that is not listed here?
We are always happy to help. Please use the contact form on our website – select the most relevant topic from the dropdown menu, and our support team will get back to you as soon as possible. For faster assistance, include your order number (if applicable) and a clear, concise description of your query. We aim to reply within a reasonable timeframe, but please allow extra time during peak seasons or holidays. We do not offer in-person or walk-in support, as we operate exclusively online – but our digital team is dedicated to making your experience smooth and enjoyable.
Thank you for choosing best-sportsbras.com. We are passionate about helping you find the perfect sports bra for every move you make. Happy training, and remember – the right support changes everything.